Shipping & Delivery

Shipping


We only use reputable and highly professional Shipping & Courier Companies including:

Courier Post is the primary carrier for national shipments under 25 Kilograms

All prices include GST. Shipping is charged separately and varies by destination.

Please bring your order number when collecting your order.

Item must be picked up within 7 days, or order will be cancel automatically.

For any other region please email us sales@totalsafe.co.nz.

Dispatch and delivery


Orders are dispatched 2–3 working days after payment is confirmed.


Please note, we CAN NOT deliver to Post Office boxes.


For delivery timing and a quote for your address, contact us with the product, quantity, delivery suburb and postcode.


TotalSafe keeps an economic level of stock of the most popular products in our warehouse however, backorders are sometimes required.


In the event an item must be backordered from the manufacturer, the customer will be notified of an approximate shipping date (if available). The customer can then choose to ship the remainder of the order and /or cancel the backordered item for a complete refund.

Insurance

FASTWAYS: This applies to most domestic shipments under 50kg going to a street address.


FASTWAYS include up to $1500 of insurance at no additional charge on all shipments. Additional insurance must be purchased by the buyer at the time of order.


TotalSafe is not responsible for lost or damaged shipments that ARE NOT insured.


Freight Handling Fees


Handling fees are applied to most shipments to cover the cost of packing materials, storage, returns, labour, etc. These are stated upfront and included with the shipping fees.


TotalSafe does not inflate shipping or handling fees to make up for lower product costs.

If you feel that a shipping or handling fee is excessive, please contact us and if appropriate, we will review and adjust the cost.


For freight orders, handling fees can vary based on the size and complexity of the order. Average handling fees range between $10 and $50 per loaded skid.


Additional handling charges may apply for unusually large or odd shaped items or for expedited services.