Frequently Asked Questions

Find quick answers about visiting TotalSafe, product enquiries, pickup and delivery.

What are your opening hours?

Monday–Friday: 8:00 am–5:00 pm
Saturday: 9:00 am–3:00 pm
Sunday: Closed

Where can I visit TotalSafe?

Visit us at 96 Hobsonville Road, Hobsonville, Auckland. Get directions.

Can I collect my order?

Pickup is available from our Hobsonville store. Contact us to confirm product availability and collection arrangements before travelling.

How do I ask about a product or a larger quantity?

Send an enquiry with the product name or link and the quantity you need.

How do I request a delivery quote?

Include the product name or link, quantity, delivery suburb and postcode. Contact us to confirm delivery options and charges for your order.

When will my order be dispatched?

Orders are dispatched 2–3 working days after payment is confirmed. For delivery timing to your address, please contact us. Read our Shipping & Delivery information.

How do I ask about an existing order?

Include your order number and a brief description of your question when you contact us.

How can I contact you?

Call Jason on 022 595 8818, email sales@totalsafe.co.nz or use our contact form.